The Use of Quality Metric To Control Quality Of Telecommunication Project (Case Study: Regional Metro Junction)

Regional Metro Junction is known as a telecommunication network project which connects one city to another city / village. This project has specific quality requirement to be achieved. However, the project executor didn't meet the quality requirement from project owner because there's no quality guideline in the planning process of the project, so it caused several quality problem in the execution process such as 2.700 meters twisted cable, 76 poles wrong location and 35 poles tilted. In addition to that, this paper aimed to design quality metric using internal control method as a guideline to control quality the project in order to minimize the potential of rework. The step of making this quality metric is identifying the possible issue of each activity, creating the critical success criteria of each activity based on requirement documentation then identifying the resources needed of each activity. The result shows that the number of defect is decreasing as much 750 meters for the twisted cable, 44 wrong pole location and 27 tilted pole. At the end, this quality metric guideline is useful to minimize the defect of the project and can be lesson learned for another project.