Public service innovation through the application of mobile-based smart city concepts in Sukun sub-district, Malang City

Public service provides services to the public carried out by the government whose services can be in the form of goods, services, or administration. The sub-district is a public service provider from the application stage to the publication phase of the document. Where people need not go to several agencies to take care of licensing documents, but enough to come to the district in their respective regions. Districts as the spearhead of government administrators must carry out their functions as the embodiment of excellent public service. However, in reality, public services at the sub-district level are of poor quality. Less responsive, less informative, and convoluted bureaucracy is often a major problem in service. Even though in the current technological era, the sub-districts should adopt technology for their activities. Innovation in using smart city concept technology in sub-districts is the key to solving existing problems because integrating entities in the smart city concept can facilitate the exchange of information, speed of data exchange, and rapid decision-making by service officers the public. So that the public services organized by the sub-district become more quality.