Identification of E-Maintenance Elements and Indicators that Affect Maintenance Performance of High Rise Building: A Literature Review

There are still many high-rise building managements that carried out in a conventional method and do not involve the latest ICT. So that the maintenance implementation is not running effective and efficient which causes the maintenance performance of the building is not optimal. Therefore, it is necessary to identify elements and indicators that can be used to evaluate the implementation of e-maintenance in high-rise buildings in terms of both effectiveness and efficiency. This study aims to identify the elements and indicators in the implementation of e- maintenance that affect the performance of maintaining high-rise buildings using the literature study and Delphi methods. First, the elements and indicators were obtained by the literature study and then were validated by the experts. As for the research produced five elements that affect the performance of high-rise building maintenance, those are maintenance policies (planning and development, implementation, systems, and improvement): 15 indicators; WBS (scope and value): 7 indicators; guidelines (procedures and methods, program, tools and equipment): 11 indicators; information systems (organization, management, information technology): 15 indicators, and BIM (utilities, information, functional, technical, and organizational/legal criteria): 9 indicators. The building maintenance performance obtained (failure rate, downtime, cost, and service quality) consists of 14 indicators.