Analysis of the level of student satisfaction with online lectures during the pandemic in terms of gender

Overall, the implementation of education and learning over the last 5 years has changed towards online learning. Various obstacles and obstacles were encountered in the field, including the unpreparedness of educators and students in using online media. This will lead to dissatisfaction from the implementers, namely students and teachers. This research is focused on analyzing student satisfaction in implementing online learning. The data collection in this study used a survey method and a questionnaire in the form of a google form to 188 students from 12 study programs at the Faculty of Teacher Training and Education, Syiah Kuala University. The results of data analysis showed that there were several statement items that were significantly different between male and female students, including the sensitivity of the lecturer to the level of understanding of students during online lectures. In terms of gender, female students had the highest sense of satisfaction with online implementation. Overall, the results of this study have important contributions and conclusions for science learning, including the level of sensitivity of students in science learning classes should be a major concern by educators during online learning.


Introduction
The term satisfaction is often used in the performance relationship between the services of an organization or company to its customers or consumers.According to Muin [1] customer satisfaction can be defined simply, namely as a condition when the needs and expectations of customers can be met through the products or services consumed.Satisfaction according to Kotler [2] is interpreted as a feeling of pleasure or disappointment felt by the customer towards the comparison of a product between the expected and the results obtained from the product.
In the world of education, students are consumers/customers of a higher education institution (university) so that the concept of student satisfaction can be analogous to customer satisfaction in the industrial world as described previously [2].Student satisfaction is the difference between what students expect (expected value) and the situation given by the lecturer in an effort to meet student expectations.According to Bakhti and Rahmawati [3], after attending lectures, students will experience one of the most common levels of satisfaction, namely: (1) If the performance received is below expectations, students will be dissatisfied, (2) if the performance given is in line with expectations.With the hope, students will be satisfied, (3) if the performance they receive exceeds expectations, students will feel very satisfied, happy, or happy.This feeling of dissatisfied, satisfied or very satisfied will affect the next student's actions or attitudes.

2
During the COVID-19 pandemic, lectures at universities were almost entirely conducted online.This of course will cause pros and cons, both among lecturers as education staff or among students as students.Some research results show that there are students who support or are satisfied and want online lectures to be continued [4,5].On the other hand, there are also research results that are contra or dissatisfied or disagree if the implementation of online lectures is extended [6,7].The results of previous studies related to student perceptions or responses to the satisfaction of conducting online lectures are mostly devoted to certain subjects, including the level of satisfaction of online courses in thermodynamics courses [8], in learning media quality courses [9], and in Islamic religious education courses [10].Few previous studies have examined the level of student satisfaction for each subject in each study program.In addition, the level of student satisfaction with the implementation of online lectures is rarely viewed from the aspect of student demographics.
Therefore, in the current study, the level of student satisfaction with the implementation of online lectures is reviewed from each subject in each study program and also from the demographic aspect of students.Analysis of the level of satisfaction in conducting online lectures in terms of student demographics, including; Q1: The level of satisfaction with the implementation of online lectures in terms of the gender of the student, Q2: The level of satisfaction with the implementation of online lectures in terms of the year of entry at Syiah Kuala University, Q3: The level of satisfaction with the implementation of online lectures in terms of the aspect of the student's study program, Q4 ; The level of satisfaction with the implementation of online lectures is viewed from the aspect of the education level of the parents of the students concerned.

Research Approach
The research uses a quantitative approach, survey methods and research design by utilizing online media without any treatment of respondents.

Research Locations and Samples
The research was carried out in all of study program within the Faculty of Teacher Training and Education (FKIP), Syiah Kuala University (USK).The research sample involved in this study was 188 students from all study programs at FKIP USK for all years of admission.The sample was selected using the simple random sampling method [8].

Research Implementation
Research in the form of data collection through survey methods without any treatment.After developing a questionnaire and ratification by experts and testing on limited respondents, the questionnaire was changed in the form of a google form and distributed via WA number to each respondent.

Instruments and Data Collection
The instrument used in this study is the result of the development that has been carried out by researchers.The instrument has been carried out to calculate the reliability coefficient which was analyzed using Cronbach's alpha formula.The results of the analysis obtained each coefficient of 0.931 in the first trial, and 0.934 in the second trial [11].The questionnaire consists of 3 main parts, namely (1) student demographics (respondents), (2) lecturer performance according to the student version and (3) student satisfaction with the implementation of online lectures [12,13].The demographic classification of students used in this study includes gender, year of admission to PT (Year of entry into College), origin of the student's study program and aspects of parents' education level.While the performance indicators of lecturers during online lectures from the student version used are lecture preparation, lecture implementation, assignments, motivating students and implementing learning evaluations.Furthermore, student satisfaction indicators include network facilities, class schedules, lecture implementation, reading resources, and evaluation implementation.

Research Data Analysis
Research data collected in the form of quantitative data, so that the analysis uses descriptive statistics.Besides analysis with descriptive statistics, a qualitative comparative analysis was also carried out between the data from the student satisfaction questionnaire and data from the student version of the lecturer performance questionnaire.

Results and Discussion
Overall, this research has two main activities, namely analyzing the level of student satisfaction during online implementation and secondly analyzing the performance of lecturers in running online lectures from the student's perspective or version.Therefore, there are two types of data that are the results of this study, namely data about the level of student satisfaction with online lectures and data about lecturer performance during online lectures from the student's point of view.Besides, at the end of this description will be shown the results of the analysis of the relationship between the two data.
The level of student satisfaction with online lectures is viewed from the demographic aspects of students, including aspects of (1) year of entry, (2) gender, (3) parental occupation and (4) origin of study program.A total of 188 students from various study programs within FKIP, USK have participated in this survey activity.

The level of student satisfaction from the aspect of the year of entry
A total of 10 items were asked to students regarding their satisfaction with the implementation of online lectures.The average of their answers to the 10 items given to students from the aspect of the year of entry is shown in the figure 3.1.
Figure 3.1.The level of student satisfaction with online lectures from the aspect of the year of entry Based on the data in Figure 3.1, it can be understood that the level of student satisfaction in attending online lectures is seen from the year of college entry, class 2017 students with very high satisfaction category (100%), followed by students with 2018 entry year and the least satisfied are students with Enter 2020.If we relate it to the Covid-19 pandemic period from 2019 to 2021, then the 2017 class of students have had two experiences, namely offline lectures and also online.This will greatly impact their level of satisfaction with online lectures, as shown in figure 3.1.
Another interesting information is the satisfaction of the 2020 and 2021 students with online lectures, these two batches entered college during the pandemic, so for them studying online has often been done while studying in high school and there is nothing interesting about satisfaction as asked in this survey.

The level of student satisfaction from the aspect of gender
In this survey, male and female students were asked the same 10 questions through an online lecture satisfaction questionnaire.The answers to the statement items are shown in Figure 3.2 based on the gender of each respondent.Overall female students have a higher level of satisfaction than male students.Among the statements that higher levels of satisfaction for female students than male students are related to (1) lecturer responses to student questions during online lectures and (2) lecturer attitudes towards students during online lectures.
Figure 3.2.The level of student satisfaction with online lectures from the aspect of gender Meanwhile, male students who have the highest level of satisfaction are related to statements (1) the suitability of the lecture material with the questions in the online exam and (2) the lecturer's response to students during online lectures.Based on the answers given by students, it turns out that the item "Lecturer's attitude towards students during online lectures" gives the highest satisfaction to students, both male and female students.While the factor with the lowest level of student satisfaction, both male and female, is "Internet network facilities for accessing online lectures".

The level of student satisfaction from the aspect of parents' work
The occupational categories of parents and the number of students involved in this study include honorary (1 person), sales (27 people), farmers (49 people), civil servants (51 people), Polri/TNI (4 people), handyman (3 people), fishermen (1 person), and the private sector (52 people).The sample used was obtained from student answer data which was analyzed using descriptive statistics.Looking at the distribution of the number of students and the occupations of their parents, there is only one type of work, namely students whose parents work as honorary workers and fishermen.This number is feared not to be representative of the selected respondents, but because the sample selection is done randomly, such conditions can be ignored or accepted.
Based on the data in Figure 3.3, it can be seen that students' parents who work as artisans, fishermen and honorary workers are very satisfied with the implementation of online lectures.There are two reasons why such an answer appears, firstly because the number of respondents is very small, around 1-3 people and secondly, it is possible that these students do not have transportation facilities, so they prefer to study online (stay at home).Students with the highest level of satisfaction with the implementation of online lectures are the physics education study program and the family welfare vocational education study program.One of the reasons why physics education study program students are satisfied with online lectures is that students have been accustomed to conducting online lectures before the pandemic.Because several lecturers in this study program had designed e-learning lectures long before the pandemic period took effect.
Overall, it can be said that the students who have the highest level of satisfaction with the implementation of online lectures class or year 2017 students from the physics education study program and their parents work as honorary workers, artisans and fishermen.Several previous research results also show that the demographic variables of the respondents also affect several other latents, including gender on acceptance of learning with e-learning [14], gender also affects student learning styles [15], and the relationship between the use of e-learning on learning outcomes [16].Besides that, related to online lectures, many studies have been carried out, including those related to the use of time during online lectures [17], implementation of STEM modules on E-Learning media [18], the effect of using Blended Learning on Motivation and Cognitive Ability [19], development of three-tier diagnostic test based on E-Learning [20], the effect of using the internet as a learning medium on learning outcomes [21], and the effect of remediation of misconceptions with E-Learning media [22].

Conclusion and Inferential
Based on the results of data analysis from respondents or students, it can be seen that the sense of student satisfaction with online lectures is the highest from the Physics Education study program, especially for respondents with more than 3 peoples of work types.Based on the aspect of the student's year of entering college, the students who had the most satisfaction level in implementing online lectures were the class of 2017.In terms of gender, female students had the highest sense of satisfaction with online implementation.Meanwhile, based on the work of parents, students who have the highest sense of satisfaction in conducting online lectures are students whose parents work as honorary workers, fishermen, and craftsmen.
Inference from the research results, it is hoped that all parties (lecturers, students and education managers) at the faculty and university levels will pay serious attention to network facilities for accessing online lectures.Besides that, what also needs serious attention is the male students of the class of 2021 in the guidance and counseling education study program with parents working as farmers.

Figure 3
Figure 3.3.The level of student satisfaction with online lectures from the aspect of parents' work Meanwhile, students whose parents work as farmers and civil servants find online lectures unsatisfactory and they seem to prefer studying offline or face-to-face manually.There are several reasons behind the answers given in this survey, including the number of respondents whose parents work as farmers and civil servants occupy the highest number, namely 49 and 51 people.Another reason is that many students have problems with network facilities during online lectures and often experience interferences.3.4.The level of student satisfaction from the aspect of the study program Students involved in this research include all study programs within the USK FKIP environment as many as 188 respondents, namely Physics Education (11 people), Chemistry Education (11 people), Biology Education (12 people), Mathematics Education (10 people), Geography Education (10 people), History Education (11 people), PKN Education (47 people), Arts and Performance Education (8 people), Economic Education (11 people), Indonesian Language and Literature Education (11 people), Guidance and Counseling Education ( 11 people), Physical Education and Recreation (10 people), Early Childhood Education (PAUD) (14 people), and Welfare and Vocational Education (11 people) with an average number of students per study program around 13.43 people.The complete data of their answers is shown in the figure 3.4.

Figure 3
Figure 3.4.The level of student satisfaction with online lectures from the aspect of the study program