Technology for assessing students’ satisfaction with studying at a higher state education institution

The technology for evaluating student satisfaction includes conducting a social survey of students based on eight main criteria. Based on the results of a social survey, an assessment of overall satisfaction with studying at a state University is given. The introduction provides an overview of changes in regulatory and legal documents. The main goal of the research is to analyze the social survey of students. The article describes a sociological survey of University students, the criterion of "satisfaction with learning conditions". The evaluation criteria included eight main factors. 890 students were interviewed. Satisfaction and dissatisfaction were identified. The study describes students’ suggestions for improving the educational process in conditions of self-isolation, during the COVID-19 period. Each indicator was evaluated. Identified activities that Satisfy/unsatisfactory student learning. The strengths of the Russian state social University are revealed. The scientific novelty of the proposed research is a social survey of students "satisfaction with the learning conditions" during the period of forced self-isolation. In conclusion, the results of the social survey are summarized. The best quotes of students are given. There are useful links to the University’s information sources. International student exchange programs are listed. Countries for the exchange of education have been identified. In conclusion, the statistics of the analysis of satisfaction with training are given. The University trains students with disabilities. The University has excellent material and technical equipment and a virtual educational environment. The final review of training at the Russian state social University is positive. A natural science study was conducted to identify cause-and-effect relationships.


Introduction
Requirements for the working conditions of the teaching staff. Mikhail Mishustin, Prime Minister of the Russian Federation, signed Order No. 1589-R on support for medical, scientific and educational institutions, dated June 17, 2020, in the conditions of work COVID-19, working conditions, support for employers and employees. Financial resources to support organizations are allocated from the government's reserve Fund. Government support allows you to compensate or reduce the costs of institutions. Government support allows you to pay salaries to employees, cover the cost of utilities, as well as cover the costs associated with compliance with sanitary and epidemiological requirements. On July 23, 2020, Deputy Prime Minister of the Russian Federation Tatyana Golikova held a meeting of the Russian trilateral Commission on regulating social and labor relations, in terms of regulating remote and remote work, and systematizing requirements for assessing working conditions. Changes to the Labor code are being discussed. The draft Federal law "on amendments to the Labor code of the Russian Federation" will solve a set of tasks, namely: • increasing employment flexibility (combined employment); • organization of non-stationary jobs; • application of information and communication technologies in labor relations; • use of electronic document management.
News of the Russian Government [1]. The labor code from January 1, 2020 transferred all organizations to electronic workbooks (Federal law No. 439-FZ of 16.12.2019). The deadline for the final transfer of employees and registration of e-books should end on December 31, 2020. A new production calendar for 2020 has come into force. By Presidential decree No. 354 of 01.06.2020, additional non-working days are defined, with the preservation of wages. The main goal is to reduce the spread of COVID-19 coronavirus infection. The draft law no. 736455-7 (passes the first reading, under approval) allows the exchange of electronic statements between an employee and an employer, and other documents necessary for the conclusion of an employment contract. The Labour code is being amended: article 15.1; article 15.2; article 15.3. Draft law No. 88941 (first reading, pending approval) on vacation pay provides for the amendment of part 9, article 136 of the Labor Code. Additionally, the requirements for payment of unscheduled leave will change. Resolution of the Pension Fund Board dated 13.06.2019 No. 335 each citizen is issued an electronic notification (replacement of SNILS -the Insurance Number Of the individual Personal Account of the citizen).
Natural science education focuses on the study of cause and effect relationships. Changes in quantitative and qualitative characteristics lead to changes in structural and functional dependencies. Natural science education has the following tools: mathematics, statistics (data from a sociological survey), logic, abstract knowledge, sociology, Economics, and system analysis. Using the example of changes in the regulatory and legal framework of the Ministry of education, new requirements for training students are identified. With any changes, students are satisfied or dissatisfied with the new learning conditions. To identify the attitude of students to the new conditions in education, a sociological survey was conducted. Based on the results of the analysis of the sociological survey, taking into account the methods of system analysis, the satisfaction criteria were identified and described. Functional relationships and dependencies are identified. The reason for all changes is the self-isolation of students during the COVID-19 period. The investigative links are the Government's response and the development of new legislative documents in education. Applying a natural-scientific approach to the assessment of General changes in the study, the General satisfaction of students with changes in education related to the improvement of the virtual educational environment and the use of modern information and communication technologies was revealed.
Benefits for parents have changed. New support measures have been introduced for families with children and those who have lost their jobs. Families can receive monthly payments in the amount of 5 (five) thousand rubles for each child aged 3 years and older, starting from June 2020-payments for children from 3 to 7 years and from 3 to 16 years. Unemployment benefits correspond to the minimum wage (minimum wage)-12,130 rubles. New notifications on foreigners have been approved (conclusion/termination of an employment or civil contract with a foreigner) Fulfillment of obligations to pay salaries to a highly qualified foreigner, special rules for the admission/dismissal of a foreigner who has received an education in Russia, provision of unpaid leave for more than one month for a foreigner who is studying in the Russian Federation. All the proposed changes in Labor legislation are aimed at electronic interaction between the employee and the employer. Electronic document management systems are an integral part of communication. Electronic document management systems are supplemented with new automated functions, with the robotization of typical operations, the use of artificial intelligence algorithms, and multidimensional data visualization. The class of electronic document management systems is moving from ECM systems to the CSP (Content Service Platform) concept. The new direction of CSP allows you to apply artificial intelligence and machine learning technologies. These technologies allow you to solve problems that are associated with automatic data extraction, classification, and search. Automation of processes based on artificial intelligence algorithms is a new trend for the functionality of electronic document management systems. Previously, automation of document development, approval and signing systems was limited to developing document templates and setting up routes for their approval and signing. Additional advantages of electronic document management systems are mobile applications for processing documents in the process. Mobile applications of gadgets are convenient for a person and allow you to work with documents when a person is traveling (in transport, at the airport, on a plane, etc.). the Use of mobile applications allows an employee to be promptly connected 24/7 (around the clock). In the study of Eliseeva DYu: Artificial intelligence algorithms can extract information from unstructured data. Artificial intelligence algorithms are able to classify data and enter it into the system. Analyze documents based on their historical past [2].

Theoretical framework
Government measures are aimed at modernizing the education system. The attitude of students towards the education system is changing. The main goal of the study is to identify satisfaction/dissatisfaction with education during the period of temporary self-isolation, in the conditions of COVID-19. The digital platform is a Virtual educational environment [3]. The digital platform aims to visualize educational content, lectures, and practices. Students send completed tasks to the teacher for verification. The automated system sends tasks to teachers for review. After grading, the automated system calculates the student's rating individually. В исследовании применяется естественнонаучный метод. Естественнонаучное исследование выявляет причинно-следственные связи. Natural science research reveals causal relationships. The tools used are a systematic analysis of a sociological survey. Logical analysis of new relationships. Mathematical calculation of the results obtained. New qualitative assessment of students' educational satisfaction. Description of criteria for evaluating satisfaction or dissatisfaction.

Results and discussion
Higher education institutions (universities) are interested in high quality education for their students. The teaching staff of the Russian state University conducts training using distance technologies. In July 2020, a social survey of RSSU students was conducted to assess students ' satisfaction with their learning conditions. The purpose of the monitoring is to assess the level of students ' satisfaction with the conditions of study at the University. The method of sociological research was chosen as a quantitative method of collecting information -a questionnaire, which was attended by 890 students from all 13 faculties. The surveyed faculties are: Humanities, linguistics, Economics, faculty of information technology, faculty of communication management, faculty of social work, faculty of management, faculty of physical culture, faculty of ecology and techno-sphere security, faculty of medicine, faculty of arts, faculty of psychology and faculty of sociology.

Satisfaction with the socio-psychological climate
The level of satisfaction with the learning conditions of RSSU students is largely determined by the state of the socio-psychological climate in the team. Benevolent relations between students, teachers and students, and other employees of the University create a positive motivation to receive quality education, the formation of appropriate civil and personal positions of students. The results of the analysis of answers to questions about the socio-psychological climate at the University indicate that most students feel comfortable. They consider: relations between people tense-9% of respondents, socio-psychological relations between people neutral-24% of respondents, relations between people benevolent-67% of respondents (figure 1). The main importance of the socio-psychological climate in the team is the professionalism of management. If the management structure is centralized, the performance discipline of students and teachers is at a high level. Every student understands the importance of maintaining a positive social and psychological climate. Each teacher creates a positive social and psychological

Satisfaction with student life is one of the most important indicators of overall student satisfaction
The parameters of the quality of educational services are participation in public, sports, and creative events. Students were asked to evaluate various aspects of their student life. A positive aspect is the fact that 55% of respondents are highly satisfied with the conditions for conducting educational and entertainment events of the RSSU. Conditions are partially present -42% of respondents. 3% of respondents believe that events should be presented more widely. The indicator "Satisfaction with student life" is marked positively. Activities provided -swimming pool, volunteer movement, theater studios, sports events, study abroad from the second year of study, additional government and presidential scholarships (figure 2).

An important factor of satisfaction is "Educational, methodological and material-technical conditions for training"
The highest rating was given by students for the position "providing opportunities for students to participate in scientific student conferences, round tables, and symposiums" -78% of respondents. The scientific activity of the University is rated by students as "good" and "excellent". In second place -"participation of students in the implementation of research projects, grants" is 58%. The work of the University's student scientific society is recognized as effective -64% of respondents. The University provides potential in the scientific field. Library and information services are provided free of charge (figure 3).

An important factor of learning satisfaction is the "Volunteer movement"
The development of the volunteer movement is an important part of the educational system of the University. The movement is aimed at ensuring interaction with the social environment. Training and volunteering form the professional qualities of a person. Students develop the competence of social activity in the course of training. The student is able to provide support in society, self-determination, realization. The student is capable of creativity. Has the skills of independence, self-sufficiency, increased personal responsibility (figure 4).