Language Governance of International Cities in Artificial Intelligent Technology Age

Technological advances, especially the development of mobile Internet and artificial intelligence are playing a more important role on urban language life. Thus, exploring the new phenomena and new challenges that language life in international cities may face, especially the role that intelligent technology can play in multilingual communication has important theoretical and practical significance for the governance of urban language life. This study takes the international metropolitan cities as the research scope in order to analyze the language governance in the international metropolitan cities based on AI technologies. It hopes that the results of this study could provide some implications and insights to enhance people’s ability of using AI technologies and mobile apps to solve communication problems.


Introduction
Linguistic super-diversity generated by the more frequent transnational flows of population provides every country with much more diverse language resources, but also brings us new challenges on how to coordinate more complex language relations and how to deal with multilingual environments. Technological advances, especially the development of mobile Internet and artificial intelligence are also playing a more important role on urban language life.
In this context, exploring the new phenomena and new challenges that language life in international cities may face, especially the role that intelligent technology can play in multilingual communication has important theoretical and practical significance for the governance of urban language life. This study takes the international metropolitan cities as the research scope, and proposes the following three research questions: 1. How language resources are configured and appropriated in the international metropolitan cities everyday life? 2. How the technologies and products of mobile internet and machine intelligence participate in language life? 3. What opportunities and challenges AI technologies can provide for language governance in the international metropolitan cities?
Exploring the urban language life under the dual influence of globalization and intelligence not only has practical significance for the creation and improvement of the national language and the urban international environment in the new era, but also may make the progress to the relevant research on sociolinguistics on language diversity and multilingual communication.

Language Resources in Cyberspace
We regard the application of Internet technology and artificial intelligence as a continuous continuum. Therefore, the intelligent technology discussed here is broad, including three aspects: traditional

Language Resources in Traditional Internet
By searching for language resources on the Internet, the author selected "Online platform for Government Affairs of Exit-Entry Administration Bureau of Shanghai Public Security Bureau " as a case for analysis. We tried to find the correct entrance by entering "Shanghai Exit and Entry Administration" through the Baidu search.. The entered homepage is displayed in bilingual, as shown in Figure 1.

Figure 1. Government Affairs of Exit-Entry Administration Bureau Bilingual Website
As shown in the figure, all sections on the homepage of the website are displayed in Chinese and English, and the English font is smaller than the Chinese font. There is no option to switch to another language.
When the mouse is placed on the icons of "Online Certificate Application" and "Inquiry", the icon will automatically change the information, showing the two options of "Chinese citizens" and "foreigners". The icon "foreigner" is still displayed in Chinese and English. Click on the "Permanent Residence" and "Transit Visa Free" sections, and you will see a Chinese monolingual page, but there is an option to switch English in the upper right corner. The information on the pages of "Guide and Policy", "Information", "Unit Pre-application", "Notice", "Download date" are all displayed in Chinese, and there is no English option. What caught our attention was the section "Social Immersing Services", and the page displayed is still full Chinese, and there is no option for other languages. There are 18 related organizations listed on the page. If you place the mouse under the title of each organization to display several links, and the names of all links are still in Chinese.

Language Resources in the Mobile Internet
The mobile Internet still has the ability to break through the limitations of time and space, but it pays more attention to connect people with local services and resources. In this section, we selected the commonly used "WeChat" as a case to explore the language resources of cities in mobile applications.  Figure 2. WeChat English interface WeChat currently supports 20 language variants, and according to the default settings of the application, the language displayed on the interface is consistent with the language selection of the mobile phone system. As shown in Figure 2, all function interfaces will be displayed in English after setting WeChat to English. However, WeChat also opened up interfaces with other applications. These external applications include both Tencent's internal research and development and other third-party organizations. Even if the language of WeChat is set to another language while clicking on these interfaces, the new page will still be displayed in Chinese. Because the content of these pages actually comes from other institutions, but it is still part of the WeChat product, and the interface is generally provided in the form of an applet or public account. However, we noticed that some products independently support multilingual applications among the functions connected to WeChat, but the pages jumped in WeChat are still displayed in Chinese, and cannot be switched to other languages in the WeChat environment.

Language Resources in Intelligent Technology
There is an online consultation platform for foreigners called Anyhelper in "Online platform for Government Affairs of Exit-Entry Administration Bureau of Shanghai Public Security Bureau ", which we have mentioned in Section 2.1 of this chapter. The login of this platform is premised on the use of WeChat, which leads us from the web end of this product to the mobile end. Using the public platform functions and language processing technology provided by WeChat, the product's functions have expanded from information consultation to machine translation.   Figure 3, Anyhelper's public account interface is in English. You can switch to translation mode through the function keys below the public account. At this time, you can directly send a message to it. The public account will automatically reply and carry out the message sent by the user. Translation, in addition to supporting Chinese and English translation, will also provide pinyin of Chinese information. Even if the user sends English to the official account, the official account will be translated into Chinese and attached with pinyin. However, the corresponding phonetic symbols will not be provided for English information. It can be seen that this is a function specifically for foreigners. However, the translation of more than 100 words needs to join the paid VIP according to the introduction of the public account.

Application of Intelligent Technology in Language Life
According to the study on the Internet ethnography research, it suggests that the role of intelligent technology in language life is mainly reflected in three ways: Breaking through the time and space restrictions of communication, transforming communicative demands, and transforming communicative modalities.

Breaking Through the Time and Space Restrictions of Communication
Breaking through the time and space restrictions of communication mainly means that people who are not on the scene can also keep in face-to-face communication scenarios with the help of smart devices and mobile networks. Smartphones make remote video calling possible. The benefit of video is not only the substitution of remote participants into the scene of on-site communication, but also the substitution of people on the scene into the environment of the other party. The following case comes from a conversation between the researcher and a foreign friend.
Mark: My first Chinese tutor is my colleague in Suzhou. I am her first student, she never taught people Chinese before. She helps me a lot. She is good at this. Mark's interaction with his friends in Suzhou through WeChat not only strengthened their friendship, but also made him continue to practice spoken foreign languages with the other party by sending voice messages through WeChat. Compared to making a phone call, Mark recognized that sending voice messages is more flexible, but it can also achieve the purpose of practicing spoken language.

Transforming Communicative Needs
Converting communication needs means that people do not necessarily complete the service process through human-human communication in the service field due to the rich mobile applications on smart devices, and part of the communication content is converted into human-machine communication. This is particularly prominent in the field of life services and leisure services. The following is the scene observed in a supermarket. The cashier is a young Chinese woman, and the customer is a man who looks like an Indian. The only word the whole customer said was "Thank you" in Chinese.
Cashier: You can pay here (hands up) Custom: (Go up and put the goods on the counter without speaking) Cashier: (Scan goods with a barcode scanner) Do you need a bag? Custom: (nodded and took out the phone, still not talking) Cashier: A big bag of 5 Mao (Continue to scan with a barcode scanner)