Paper The following article is Open access

Auto-generation of the customer questions and their ranking in e-commerce system

Published under licence by IOP Publishing Ltd
, , Citation Yu Yu Dyulicheva 2019 J. Phys.: Conf. Ser. 1399 033081 DOI 10.1088/1742-6596/1399/3/033081

1742-6596/1399/3/033081

Abstract

The paper proposes the framework for auto-generation of the customer questions to help customers make choice of the best products based on their needs. The task of the optimal search organisation from millions of products is crucial for e-commerce systems. We propose the approach based on the following stages: the web-scraping stage of products reviews sites, pre-processing stage to detect key-phrases based on TextRank algorithm and POS-tagging, the subjective probabilities estimation stage to detect questions estimations and their ranking based on TextRank algorithm and Bayesian rule.

Export citation and abstract BibTeX RIS

Content from this work may be used under the terms of the Creative Commons Attribution 3.0 licence. Any further distribution of this work must maintain attribution to the author(s) and the title of the work, journal citation and DOI.

Please wait… references are loading.
10.1088/1742-6596/1399/3/033081