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Reliability and usability analysis of the implementation ERP in host to host payment system: A case study

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, , Citation Fitriani et al 2019 J. Phys.: Conf. Ser. 1367 012003 DOI 10.1088/1742-6596/1367/1/012003

1742-6596/1367/1/012003

Abstract

The telecommunication industry in Indonesia built a system of direct payment transactions to vendors. The level of quality that exists in the host to host the payment system is currently the goal of the research. Identifying the quality system is important in the quality assurance process to prove the system is fit to apply in industry. Quality system measurement can use the ISO 9126 model. This model has measurement standards that are valid and reliable in measuring quality system. The variables analyzed in this study are the reliability and usability of the system. The reliability system is often interpreted as the resilience of a system or component to function properly if operated in certain environmental conditions and supported by the usability of the system. The usefulness of the system is the ability of software to be understood, studied, used, and appealed to users. This variable can be a measure of quality system measurement. The results of this study are recommendations based on the lowest scores obtained from the measurement test. The lowest value in this study is system recovery which includes system reliability. The proposed recommendation is to replace the Oracle 12 database with SAP HANA because it has a faster response time so that it can support the development of the company going forward.

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10.1088/1742-6596/1367/1/012003