Analysis of Internet Service Quality Using Internet Control Message Protocol

Quality measurement needs to be done to determine the level of quality possessed by the system. Quality of Service is a measurement method issued by the European Telecommunications Standard Institute (ETSI). All activities at AMIK DCC utilize internet facilities, such as teaching and learning activities, administrative activities, student unit activities, and libraries. Because to support all these activities need a good and reliable of network. Some students complained about the lack of satisfaction of the internet network on campus. this research will analyze the Quality of Service internet network both wired or wireless in AMIK DCC Building by using Internet Control Message Protocol (ICMP). The data obtained will then be processed for analyzed throughput, packet loss, delay, and jitter to know how the quality of internet services. Based on the measurement, the results obtained that the throughputis 79%, the packet loss under 5%, the delay is below 175 ms and the jitter at 1%. From the results of research, it can be concluded that the Quality Of Service internet network in AMIK DCC included in the category satisfactory by TIPHON standards, but need to add repeaters to defeat the Internet network coverage for every floor and room.